9/1/2023 0 Comments Freshdesk vs zendesk pricingFreshservice can go anywhere from $19 up to $120 per agent, per month. You can get different bundles, and you can always move to different plans that are standard. I would rate it a three out of five in terms of pricing. Weirdly enough, we pay more for Freshdesk than we do for Freshservice. "We use a combination of Freshdesk, Freshservice, and Freshchat.It is a fixed license, there are not any additional fees." We have 10 agents, which is approximately $700 or $800 per month. "We pay approximately $70 per agent to use Freshdesk.It was cost efficient and included all the features that we needed." "Freshdesk was the best solution with the best price."We use a licensing model only so we pay for the number of agents we have configured in the system only.".It costs basically 79 Euros per agent per month when it's billed annually and 95 Euros per agent per month when it's billed monthly." Each new email account costs around $15 to $19." There are also additional licensing costs because you need Microsoft Outlook. Compared to ServiceNow and JIRA, Freshworks offers a competitive price. "The price could be better, but it's okay.This is a lot of work for their customers." "Having so many tags makes everyday work a lot more complicated, and a lot more time-consuming." The administration instructions on how to manage the automation, capability, and integration with third parties, such as chat or bots, are very important in these types of solutions." "While it's good for a small number of tickets, definitely in the future, we will require something more powerful." "There are some restrictions where you need automation and sometimes there is just no way to achieve what you need." "The reporting, analysis modules and insights capabilities for this solution could be improved." "For integrations, we need to write code that communicates with their system in order to enable certain functionality in the system. It's missing the article formatting, and the overall look and feel make it not easy to use. It is just a blank form." "Sometimes our requirements are not matched with Freshdesk's free version as most of the advanced features are not available to us." "Freshdesk could improve its capabilities. You can't be like, "Hey, I want to just go submit a ticket," and then type in. You can't have a certain catalog of any type. "If Freshdesk had forms in it so that I could go to the portal and fill out a service request, that would improve it immensely and make it more valuable for enterprise customers, but that's not a current functionality. Both have been very good resources." "The UI is easy to use." We are able to apply different sets of rules for each group which determines how they interact with customers and escalate issues." "We have made use of the training academy and the technical support team from Freshdesk. We make use of groups for each customer service team which has been very effective. I have never seen a feature like this before." "There is the option to create different roles for specific users. You just send out an email, and the ticket is created automatically. The most important thing is, you don't need to go to this application to create a ticket. The way they designed this application, any layperson can just do some drag and drop actions and use it. "Freshdesk has allowed us to measure and track the response and resolution time of tickets which has been reduced from seven to eight hours down to 30 minutes to one hour." "Technical support is outstanding." "The ticketing system is smooth, but since we use a free version, we do not have many facilities available." "It is very easy to make reports." "I like that it's very user-friendly.
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